Faunarydetox ("we", "us", "our") respects your privacy and is committed to handling your personal information in a transparent and lawful way. This Privacy Policy explains how we collect, use, disclose and store information when you visit our website, contact us or take part in one of our coaching programs. It applies to all visitors located in Australia and elsewhere.
1. Information we collect
We only collect information that is reasonably necessary to provide our coaching services and operate this website. The categories of information we may collect include:
- Identification details such as your name and email address when you submit our contact form.
- Communication content, including the text of the message you send us and any follow-up correspondence.
- Technical information such as your browser type, device type, approximate location, and pages visited, collected via standard server logs and limited cookies.
- Program participation details, including notes you choose to share with us during coaching sessions.
2. How we use your information
We use your personal information for the following purposes:
- To respond to enquiries you send through our contact form or by phone.
- To deliver, administer and improve our coaching programs.
- To send transactional emails such as booking confirmations and session reminders.
- To meet our legal, tax and record-keeping obligations under Australian law.
- To monitor, secure and improve the performance of our website.
We do not sell personal information. We do not use your data to build advertising profiles, and we do not share your details with unrelated third parties for marketing purposes.
3. Lawful bases for processing
Where applicable, our lawful bases for processing your personal information include your consent (for example, when you tick the consent box on our contact form), the performance of a contract you have entered into with us, our legitimate interests in operating a small coaching practice, and compliance with our legal obligations.
4. Cookies and similar technologies
We use a small number of cookies on this website. These include essential cookies that remember whether you have dismissed our cookie notice, and basic analytics that help us understand which pages are most useful. You can disable cookies in your browser at any time. Doing so will not prevent you from browsing the site, but some convenience features may behave differently. Please also see our separate Cookies Policy.
5. Sharing your information
We share personal information only when it is necessary to operate our business and only with carefully selected service providers, such as our website hosting provider, our email service provider, and our payment processor. We require these providers to handle your information in line with applicable privacy laws and only for the purposes we specify.
We may also disclose personal information when required to do so by law, by a regulator with proper authority, or to protect our rights, property or the safety of our staff and clients.
6. International transfers
Some of our service providers store data outside Australia. Where this is the case, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.
7. How long we keep your information
We retain personal information only for as long as is necessary for the purposes set out in this policy or to comply with our legal obligations. Contact enquiries that do not lead to an engagement are typically deleted within 24 months. Records relating to active or completed coaching engagements are retained for a longer period to satisfy taxation and record-keeping requirements.
8. Your rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any information that is inaccurate, out of date or incomplete.
- Request that we delete personal information that we no longer need.
- Withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy.
9. Security
We take reasonable technical and organisational measures to protect your personal information, including access controls, encryption in transit, secure backups and ongoing staff training. No system is ever entirely secure, however, and we cannot guarantee that information transmitted over the internet will be free from unauthorised access.
10. Children
Our coaching services and this website are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided us with personal information, please contact us so that we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice on the website.
12. Contact us
If you have any questions about this policy or how we handle your personal information, please contact us by post at 400 Crown St, Surry Hills NSW 2010, Australia, by phone on +61 2 9360 9642, or by email at community@faunarydetox.world.